REFUND POLICY
Most sales at Embirikos are made to order, and as such are considered final by way of email confirmation of your order. All pieces are quality checked and safely packed before leaving the studio.
If either point 1 or 2 below applies within 14 days of physically receiving your goods we will cover return shipping costs and provide a full refund upon receipt of the return. Goods must be returned with both goods and all packaging as far as possible in their original condition and securely packaged. In all cases please contact us prior to returning your goods.
We reserve the right to refuse a refund on any items that we do not deem to be faulty*. We reserve the right to refuse a refund or exchange on any items that we deem to have not been properly cared for by you according to our care instructions.
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If you receive goods that you believe to be faulty, you must report the fault including a photo within 14 days of physically receiving the goods to ariana@embiriko.com
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If an item does not fit as shown or described, please contact ariana@embiriko.com within 14 days of physically receiving the goods to discuss a re-sizing or exchange for another size.
If your item shows a fault after a period longer than 14 days, but less than 1 year from, physically receiving the goods please contact ariana@embiriko.com with a full description and photos of the issue and we will endeavour to resolve the issue. If you have an issue with your jewellery later than 1 year from physically receiving the goods feel free to get in touch, we will always try to help.
We do not accept returns or exchanges on made to order or sale items.
*Features of our jewellery which are not considered to be 'faults':
Casting Holes & Makers Marks
Please note that all jewellery that is created through the process of lost wax casting may contain casting holes (small dips and holes). These are a natural part of the process and are unique to each piece. Casting holes are to be embraced and are not in any way a fault in the design. Makers marks and tiny polishing scratches are also not faults and are simply part of the hand made process.
Gold Plating
Gold plating is ephemeral in nature and will wear over time. We recommend you visit the jewellery care page to learn how to best maintain your gold plated items. To discuss a re-plating service, please contact the studio at ariana@embiriko.com shipping and labour will be charged at cost for this service. Alternatively you can contact a local jeweller to enquire about a local re-plating service.
Brass
Brass jewellery will naturally oxidise and darken over time. To keep your brass jewellery looking shiny and golden, please visit our jewellery care page for some helpful tips and tricks. Some people have a mild reaction to brass that can causing irritation, so please take care to ensure the wearer is able to comfortably wear brass. Brass can turn the wearers skin green when worn in close contact and depends entirely on the PH of the wearers skin. We recommend using a clear nail polish inside of your ring to act as a barrier if this is an issue or opting for the gold plated product version.
Please read the care instructions included with your order to prevent damage and to pro-long the life of your jewellery.